Last updated: February 13, 2023
Astra (Philippines), Inc. (“Astra K-NET” or the “Company”) respects your right to privacy in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012. Thus, this Data Privacy Policy covers all personal, sensitive personal, and/or privileged information about you that we may collect, use, and otherwise process in rendering and developing our services and programs.
Under the Data Privacy Act of 2012, the following information are protected:
“Personal Information” – such as but not limited to the following: full name, address, contact details, email address, credit card information, and other information about you.
“Sensitive Personal Information” – refers to any information: (1) on race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations, as may be necessary in the conduct of our services; (2) on health, education, genetic or sexual life, or to any proceeding for any offense committed or alleged to have been committed by you, the disposal of such proceedings, or the sentence of any court in such proceedings; (3) issuances by government agencies peculiar to you which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and (4) specifically established by an executive order or an act of Congress to be kept classified, as may be necessary in the conduct of our services.
“Privileged Information” – all details and information which, under the Rules of Court and other pertinent laws constitute privileged communication, such as, but not limited to those covered by attorney-client privilege or marital privilege.
For purposes of this Policy, the above mentioned terms shall be collectively referred to as “personal information”.
To allow us to adequately conduct our services, we may have access to or collect the following information:
We collect information you provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, and phone number; (ii) additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as account information or tax identification number; and (v) information about your preferences, such as your preferred methods of communication and product types in which you are interested.
There is no information automatically gathered since we do not use cookies on our website.
You have choices about the personal information you provide the Company. You may choose not to provide the information that we request, but if you do so, we may not be able to provide you with a relevant service or a particular feature of the website, app, or product.
We may collect and use personal information for the following purposes:
To adequately and accurately provide the services requested, including administering customer orders or managing projects.
To communicate with employees, customers, contractors, suppliers, agents or any other individuals.
For general HR administration and information required for the management of the employment relationship.
For administrative purposes such as billing, payment and debt collection.
For our website, app, system, or software to have your proper identification.
To provide you the access to our website, app, system, or software, and provide the necessary support, if applicable.
To ensure IT security and resource management.
To respond and manage any inquiries, requests, comments, complaints or incidents raised with us, if applicable.
To monitor, assess and improve our services, and train our employees and monitor their performance.
Compliance with applicable laws and regulations of regulatory authorities and enforcement agencies.
Other specified and legitimate purposes determined and declared before, or as soon as reasonably practicable after collection.
We will not disclose your personal information except as described here:
We may share your personal information with our affiliates, including those in different countries. When we do so, these affiliates will use your information in a manner consistent with this Policy and data protection laws.
We may share your personal information with our affiliates, including those in different countries. When we do so, these affiliates will use your information in a manner consistent with this Policy and data protection laws.
We may share your personal information with third parties when we have a good faith belief that disclosure is necessary: (i) to comply with a law, regulation, court order, or other legal process; (ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of our website, apps, products or services; (iii) to protect the Company’s rights or property or yours or others’ health, safety, welfare, rights, or property; or (iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
We may share your personal information with third parties in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of the Company or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
We may share your information with your permission or at your request
We may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.
The Company ensures that all information collected will be safe and secure. We shall protect all personal information by:
Restricting access to personal information
Maintaining technology products to prevent unauthorized computer access
Securely destroying your personal information when it is no longer needed for any legal or business purposes
The Company maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse, or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.
We retain personal information only for the duration of your activities and/or transactions in connection with the products and services availed of and/or for such period of time required for legal and regulatory purposes.
Where a suspected data breach has occurred, the Company will act in accordance with its data breach response plan. In the event that the Company has determined that a data breach has occurred, we will notify the National Privacy Commission and affected data subject (s) in accordance with law.
We shall be held free from any liability arising from access or use of the account by a third person, whether such access or use of the third person was with or without authority granted by you. We will not be responsible for breaches of security beyond our reasonable control.
We may update this Policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy.
We encourage you to check the date of our privacy policy when you visit our website or app/s for any updates or changes. For any questions or concerns regarding our privacy policy please send an email to privacy@astra.ph.